BELOVED CREATIONS
TERMS AND CONDITIONS
By paying your deposit, you are agreeing to the T&Cs outlined below.
DEPOSIT & PAYMENT
Your order is not confirmed until a deposit has been paid. Even if we have communicated via email and a quote/invoice has been sent, you have not secured your order until the deposit is paid in full. The deposit is non-refundable but will be deducted from your final invoice.
The remaining balance will be due before your order is dispatched or collected. No items will be sent until this final payment has been received. I will always invoice you for your items, with payment terms ranging between 7-21 days depending on the order.
Prices on my website are subject to change, but quotes via email are valid for 30 days. I have minimum spends which are stated at the top of my pricing page.
Delivery costs are calculated when the final invoice is created. UK orders typically range between £10-£25, while USA orders range between £65-£150. Any import tax or customs fees, if applicable, must be paid by the client.
Order cancellations are not accepted at any stage after the deposit is taken. No refunds can be given due to the behind-the-scenes work already completed.
DESIGN & PROOFS
I will always send a digital preview of your order before it is created. It is your responsibility as the client to triple-check the spelling, grammar, design, layout, and format of your stationery before signing off.
I am not responsible for any errors (caused by myself or the client) once the preview has been approved. I highly recommend asking another trusted person to check it over before approval. If I have already started your order and a mistake is noticed, any required new materials must be paid for by the client.
Clients must adhere to the timelines provided by Beloved Creations via email. If deadlines are not met, the order may not be produced in time. It is the client’s responsibility to ensure proofs are approved and final payments are made within the provided deadlines.
Due to the handmade nature of my work, each item is unique and may have slight variations from piece to piece and from the digital preview. Most of my materials are handmade, with inclusions such as seeds, which can cause colour and pattern variances from batch to batch. This is part of the charm of handmade stationery—no two items are identical. Paper samples serve as a guide, but newer batches of paper may differ slightly from the sample used.
If you are sending me a document (e.g. a Word or Excel file) for personalisation, please ensure the wording is exactly as you want it. For example: rosie / Rosie / Rosie T / Rosie Takely. I will always copy and paste directly.
PRINT FINISH
Your finalised physical stationery will be matched as closely as possible to the digital proof and/or sample designs. However, minor variances in print colour compared to screen colours may occur. If you are concerned about this, I recommend ordering a sample beforehand.
If any items arrive damaged in the post, please send a clear photo within 48 hours of receiving your parcel to hello@belovedcreations.co. We will then discuss options to resolve the issue.
If additional items are needed after your original order has been completed, slight printing variances may occur. Additionally, smaller reorders will have higher pricing due to the lower order volume. To avoid this, consider ordering extras in your initial order.
COPYRIGHT
Beloved Creations retains all rights and copyright to artwork and designs displayed on www.belovedcreations.co, Instagram (@belovedcreations.co), and any other platforms where Beloved Creations’ work appears. Reproduction of any artwork is strictly prohibited. Designs cannot be copied or reproduced without written consent from Amy.
If you wish to use an illustration outside of our collaboration, a release fee applies. Please contact Amy at hello@belovedcreations.co to discuss this.
You are welcome to send inspiration for your bespoke design, but I will never copy another artist’s work.
Beloved Creations reserves the right to reproduce elements of your bespoke design for other clients or to include it in a House Collection.
If you plan to use copyrighted materials such as poems, readings, or church hymns in your stationery, it is your responsibility to obtain permission. This is not the responsibility of Amy or Beloved Creations.
If you do not want pictures of your purchased items to be used for promotional purposes (website and social media), please inform me via email at hello@belovedcreations.co.